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Privacy and Cookie Policies

Our Privacy and Cookie Policies

Privacy Policy

Your privacy is important to us

We respect your personal information and will do our utmost to keep it safe. Our Privacy Policy makes it easier for you to find out what information we collect and how we use it.

This notification for First Ascent Group Ltd was updated on 23 May 2018 and any future updates to the policy will be shared here. Our company and contact information can be found at the bottom of this page if you would like to get in touch.

> How are you using my data?

> International transfer of data

> What are my rights?

> Cookie Policy

> Company and contact details

How are you using my data?

We use your personal information to make your experience with us better and deliver the best service possible.

To find out more about how we use and store your information in more detail, please select the relevant category below.

Enquirers

Data categories used: email address, name, photograph, telephone, address, organisation, job title, profile

We process your data in 20 different ways:

Process

Legal Basis

Purpose

  1. Email – Printing emailed information

Legitimate interest

To print information

  1. Email – Storing emailed information

Legitimate interest

To store information for operational use

  1. S Drive Storage - Operational liaison: individual only

Legitimate interest

To contact individuals

  1. S Drive Storage – Internal storage: CRM

Legitimate interest

To store information for operational use

  1. S Drive Storage – Internal storage: physical

Legitimate interest

To print information

  1. S Drive Storage – Internal storage: marketing for leads

Consent

To send marketing information

  1. DropBox Storage – Operation Liaison: individual only

Legitimate interest

To contact individuals

  1. DropBox Storage – Internal storage: physical

Legitimate interest

To print information

  1. DropBox Storage – Internal storage: marketing for leads

Consent

To send marketing information

  1. Cloud Storage – Operational liaison: individual only

Legitimate interest

To contact individuals

  1. Printed Information - Posted information: Individual contact

Legitimate interest

To send information for operational use

  1. Managing Marketing Lists

Legitimate interest

To keep information up-to-date

  1. Profile Production - Emergenetics

Legitimate interest

To provide profiles

  1. Website First Ascent – Enquiry information collection

Legitimate interest

To collect enquiry information

  1. Website Blackton Grange – Enquiry information collection

Legitimate interest

To collect venue enquires

  1. Enquirer Management

Legitimate interest

To collect new enquirer information

  1. Venue Booking Management: Group Accommodation

Legitimate interest

To collect and fulfil venue bookings

  1. Venue Booking Management: Owner’s Direct

Legitimate interest

To collect and fulfil venue bookings

  1. Venue Booking Management: Trip Advisor

Legitimate interest

To collect and fulfil venue bookings

  1. Physical Information: Individual contact

Legitimate interest

To store information for operational use

Data retention criteria: 365 days since last contact.

Legal bases for processing: legitimate interest, consent

We collect consent to send information for email marketing to enquirers. You have the right to withdraw your consent at any time. You can do this by unsubscribing or updating your preferences via the link in our marketing emails, or contacting us directly.

Sources from which we receive your data: Email Marketing Platform, Emergenetics International, Event Management Site, Telemarketing Company, Venue Enquiry Website, Yourself, Company Website, Digital Form Provider, CRM, Data Storage Provider

Categories of recipients of your data: CRM, Data Storage Provider, Email Marketing Platform, Yourself, Venue Enquiry Website 

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Suppliers

Data categories used: address, email address, name, telephone, organisation, job title, profile

We process your data in 17 different ways:

Process

Legal Basis

Purpose

  1. Email – Printing emailed information

Legitimate interest

To print information

  1. Email – Storing emailed information

Legitimate interest

To store information for operational use

  1. S Drive Storage - Operational liaison: individual only

Legitimate interest

To contact individuals

  1. S Drive Storage – Internal storage: CRM

Legitimate interest

To store information for operational use

  1. S Drive Storage – Internal storage: physical

Legitimate interest

To print information

  1. DropBox Storage – Operational liaison: individual only

Legitimate interest

To contact individuals

  1. DropBox Storage - Internal storage: CRM

Legitimate interest

To store information for operational use

  1. DropBox Storage – Internal storage: physical

Legitimate interest

To print information

  1. Cloud Storage – Operational liaison: individual only

Legitimate interest

To contact individuals

  1. Cloud Storage – Internal storage: project delivery and client management

Legitimate interest

To store information for operational use

  1. Printed Information – Scanning physical information

Legitimate interest

To store information for operational use

  1. Printed Information – Internal storage: Physical

Legitimate interest

To store information for operational use

  1. Printed Information - Posted information: Individual contact

Legitimate interest

To send information for operational use

  1. Finance - Internal storage: Financial information

Contract

To process payment

  1. Finance – Processing payments: Email

Contract

 

To process payment

  1. Finance – Processing payments: Bank

Contract

To process payment

  1. Posted Information – Internal storage: Operational delivery

Legitimate interest

To store information for operational use

Data retention criteria: We retain your data until you cease to be a supplier.

Legal bases for processing: legitimate interest, contract

Sources from which we receive your data: Yourself, Emergenetics International, CRM, Data Storage Provider, Finance System, Accountants, Bank

Categories of recipients of your data: Yourself, CRM, Data Storage Provider, Finance System, Accountants, Bank

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Job Applicants

Data categories used: address, email address, name, telephone, CV, organisation, job title

We process your data in 6 different ways:

Process

Legal Basis

Purpose

  1. Email: Printing emailed information

Legitimate interest

To print information

  1. Email: Job vacancy communications

Legitimate interest

To fill an internal vacancy

  1. Printed Information – Posted information: Individual contact

Legitimate interest

To send information for operational use

  1. Job Vacancy Management - Indeed

Legitimate interest

To fill an internal vacancy

  1. Job Vacancy Management - Reed

Legitimate interest

To fill an internal vacancy

  1. Website First Ascent – Job application collection

Legitimate interest

To fill an internal vacancy

Data retention criteria: 365 days.

Legal bases for processing: legitimate interest

Sources from which we receive your data: Yourself, Company Website, Recruitment Website

Categories of recipients of your data: Yourself, Recruitment Website

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Job Interviewees

Data categories used: address, email address, name, telephone, CV, organisation, job title, profile

We process your data in 7 different ways:

Process

Legal Basis

Purpose

  1. Email: Printing emailed information

Legitimate interest

To print information

  1. Email: Job vacancy communications

Legitimate interest

To fill an internal vacancy

  1. Email: Profile Production ESP

Legitimate interest

To provide profiles

  1. Printed Information – Posted information: Individual contact

Legitimate interest

To send information for operational use

  1. Job Vacancy Management - Indeed

Legitimate interest

To fill an internal vacancy

  1. Job Vacancy Management - Reed

Legitimate interest

To fill an internal vacancy

  1. Profile Production ESP

Legitimate interest

To provide profiles

Data retention criteria: 365 days.

Legal bases for processing: legitimate interest

Sources from which we receive your data: Yourself, Referee, Recruitment Website, Emergenetics International

Categories of recipients of your data: Yourself, Referee, Recruitment Website, Emergenetics International

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Employees

Data categories used: address, criminal record, education, email address, video, gender, marital status, nationality, name, passport, photograph, salary, salutation, signature, telephone, assessment results, bank details, car registration, CV, date of birth, learning and other requirements, disciplinary record, driving licence details, emergency contact details, ethnic origin, medical emergency details, NI Number, organisation, pension contributions, performance review, photograph, salary, sickness records, dietaries, job title, profile

We process your data in 11 different ways:

Process

Legal Basis

Purpose

  1. Email: Printing emailed information

Legitimate interest

To print information

  1. Email: HR management

Legitimate interest

Employee management

  1. Cloud Storage – Operational liaison: project delivery

Legitimate interest

To send information for operational use

  1. Printed Information – Scanning physical information

Legitimate interest

To store information for operational use

  1. Printed Information – Posted information: individual contact

Legitimate interest

To send information for operational use

  1. Printed Information – Posted information: operational delivery

Legitimate interest

To send information for operational use

  1. Finance – Processing payments: bank

Contract

To process payment

  1. Profile Production - Emergenetics

Legitimate interest

To provide profiles

  1. Posted Information – Internal storage: operational delivery

Legitimate interest

To store information for operational use

  1. Profile Production - ESP

Legitimate interest

To provide profiles

  1. HR Process – Current employee management

Legitimate interest

Employee management

Data retention criteria: For the duration of employment and then for 7 years after.

Legal bases for processing: legitimate interest, contract

Sources from which we receive your data: Yourself, Emergenetics International, Accountants, Profile Provider, Associates, Client Organisation, CRM, Data Storage Provider, Email Marketing Platform, Event Management Site, Finance System, HR System, Pension Provider, Bank, Travel/Logistics Provider, Venues/Event Organiser, Bank

Categories of recipients of your data: Associates, Client Organisation, CRM, Data Storage Provider, Email Marketing Platform, Emergenetics International, Event Management Site, Finance System, HR System, Profile Provider, Venues/Event Organiser, Travel/Logistics Provider, yourself, Accountants, Bank, Pension Provider

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Former Employees

Data categories used: address, criminal record, education, email address, video, gender, marital status, nationality, name, passport, photograph, salary, salutation, signature, telephone, assessment results, bank details, car registration, CV, date of birth, learning and other requirements, disciplinary record, driving licence details, emergency contact details, ethnic origin, medical emergency details, NI Number, organisation, pension contributions, performance review, photograph, salary, sickness records, dietaries, job title, profile

We process your data in 8 different ways:

Process

Legal Basis

Purpose

  1. Email: Printing emailed information

Legitimate interest

To print information

  1. Email: HR management

Legitimate interest

Employee management

  1. Printed Information – Scanning physical information

Legitimate interest

To store information for operational use

  1. Printed Information – Posted information: Individual contact

Legitimate interest

To send information for operational use

  1. Profile Production - Emergenetics

Legitimate interest

To provide profiles

  1. Posted Information – Internal storage: Operational delivery

Legitimate interest

To store information for operational use

  1. Profile Production - ESP

Legitimate interest

To provide profiles

  1. HR Process – Former employee managemnet

Legitimate interest

Employee management

Data retention criteria: 7 years.

Legal bases for processing: legitimate interest

Sources from which we receive your data: Yourself, Accountants CRM, Data Storage Provider, Profile Provider, Finance System, Pension Provider, Bank, Emergenetics International, HR System

Categories of recipients of your data: CRM, Data Storage Provider, Finance System, HR System, Referee, yourself, Accountants, Bank, yourself

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Client/Partners

Data categories used: address, email address, name, photograph, signature, telephone, address, organisation, photograph, job title, profile

We process your data in 21 different ways:

Process

Legal Basis

Purpose

  1. Email – Printing emailed information

Legitimate interest

To print information

  1. Email – Storing emailed information

Legitimate interest

To store information for operational use

  1. S Drive Storage - Operational liaison: individual only

Legitimate interest

To contact individuals

  1. S Drive Storage – Internal storage: CRM

Legitimate interest

To store information for operational use

  1. S Drive Storage – Internal storage: physical

Legitimate interest

To print information

  1. S Drive Storage – Internal storage: marketing for clients, associates and delegates

Legitimate interest

To send information

  1. DropBox Storage – Operational liaison: individual only

Legitimate interest

To contact individuals

  1. DropBox Storage - Internal storage: CRM

Legitimate interest

To store information for operational use

  1. DropBox Storage – Internal storage: physical

Legitimate interest

To print information

  1. DropBox Storage – Internal storage: marketing for clients, associates and delegates

Legitimate interest

To send further information

  1. Cloud Storage – Operational liaison: individual only

Legitimate interest

To contact individuals

  1. Cloud Storage – Internal storage: project delivery and client management

Legitimate interest

To store information for operational use

  1. Printed Information – Scanning physical information

Legitimate interest

To store information for operational use

  1. Printed Information – Internal storage: Physical

Legitimate interest

To store information for operational use

  1. Printed Information - Posted information: Individual contact

Legitimate interest

To send information for operational use

  1. Finance - Internal storage: Financial information

Contract

To process payment

  1. Finance – Processing payments: Email

Contract

 

To process payment

  1. Finance – Processing payments: Bank

Contract

To process payment

  1. Managing Marketing Lists

Legitimate interest

To keep information up-to-date

  1. Posted Information – Internal storage: Operational delivery

Legitimate interest

To store information for operational use

  1. Physical Information: Individual contact

Legitimate interest

To store information for operational use

Data retention criteria: Unlimited.

Legal bases for processing: legitimate interest, contract

Sources from which we receive your data: Yourself, Client Organisation, Emergenetics International, Associate, CRM, Data Storage Provider, Email Marketing Platform, Finance System, Profile Provider, Accountants, Bank

Categories of recipients of your data: Client Organisation, CRM, Data Storage Provider, Email Marketing Platform, Finance System, Profile Provider, Yourself, Accountants, Bank

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Blackton Grange Clients

Data categories used: address, email address, name, photograph, signature, telephone, bank details, organisation

We process your data in 22 different ways:

Process

Legal Basis

Purpose

  1. Email – Printing emailed information

Legitimate interest

To print information

  1. Email – Storing emailed information

Legitimate interest

To store information for operational use

  1. S Drive Storage - Operational liaison: individual only

Legitimate interest

To contact individuals

  1. S Drive Storage – Internal storage: CRM

Legitimate interest

To store information for operational use

  1. S Drive Storage – Internal storage: physical

Legitimate interest

To print information

  1. S Drive Storage – Internal storage: marketing for clients, associates and delegates

Legitimate interest

To send information

  1. DropBox Storage – Operational liaison: individual only

Legitimate interest

To contact individuals

  1. DropBox Storage - Internal storage: CRM

Legitimate interest

To store information for operational use

  1. DropBox Storage – Internal storage: physical

Legitimate interest

To print information

  1. DropBox Storage – Internal storage: marketing for clients, associates and delegates

Legitimate interest

To send further information

  1. Cloud Storage – Operational liaison: individual only

Legitimate interest

To contact individuals

  1. Cloud Storage – Internal storage: project delivery and client management

Legitimate interest

To store information for operational use

 

  1. Printed Information – Scanning physical information

Legitimate interest

To store information for operational use

  1. Printed Information - Posted information: Individual contact

Legitimate interest

To send information for operational use

  1. Finance - Internal storage: Financial information

Contract

To process payment

  1. Finance – Processing payments: Email

Contract

 

To process payment

  1. Finance – Processing payments: Bank

Contract

To process payment

  1. Managing Marketing Lists

Legitimate interest

To keep information up-to-date

  1. Posted Information – Internal storage: Operational delivery

Legitimate interest

To store information for operational use

  1. Venue Booking Management: Group Accommodation

Legitimate interest

To collect and fulfil venue bookings

  1. Venue Booking Management: Owner’s Direct

Legitimate interest

To collect and fulfil venue bookings

  1. Venue Booking Management: Trip Advisor

Legitimate interest

To collect and fulfil venue bookings

Data retention criteria: Unlimited.

Legal bases for processing: legitimate interest, contract

Sources from which we receive your data: Yourself, Venue Enquiry Website, CRM, Data Storage Provider, Email Marketing Platform, Finance System, Accountants, Bank

Categories of recipients of your data: CRM, Data Storage Provider, Email Marketing Platform, Finance System, Accountants, Bank, Venue Enquiry Website, Yourself

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Event Delegates

Data categories used: address, email address, gender, medical, name, photograph, date of birth, learning and other requirements, emergency contact details, organisation, photograph, dietaries, job title, feedback

We process your data in 40 different ways:

Process

Legal Basis

Purpose
  1. Email – Printing emailed information

Legitimate interest

To print information
  1. Email – Storing emailed information

Legitimate interest

To store information for operational use
  1. Email – Profile Production ESP

Legitimate interest

To provide profiles
  1. Email – Profile Production 360

Legitimate interest

To provide profiles
  1. S Drive Storage - Operational liaison: individual only

Legitimate interest

To contact individuals
  1. S Drive Storage – Operational liaison: project delivery

Legitimate interest

To send information for operational use
  1. S Drive Storage – Internal storage: CRM

Legitimate interest

To store information for operational use
  1. S Drive Storage – Internal storage: physical

Legitimate interest

To print information
  1. S Drive Storage – Internal storage: marketing for clients, associates and delegates

Legitimate interest

To send information
  1. S Drive Storage – Internal storage: Profile production

Legitimate interest

To provide profiles
  1. S Drive Storage – Internal storage: Certifications

Legitimate interest

To track progress on qualifications
  1. S Drive Storage – Internal storage: financial

Legitimate interest

To process payment
  1. S Drive Storage – Internal storage: internal event delivery

Legitimate interest

To process information for event delivery
  1. DropBox Storage - Internal storage: CRM

Legitimate interest

To store information for operational use
  1. DropBox Storage – Internal storage: physical

Legitimate interest

To print information
  1. DropBox Storage – Operational liaison: project delivery

Legitimate interest

To send information for operational use
  1. DropBox Storage – Internal storage: marketing for clients, associates and delegates

Legitimate interest

To send further information
  1. DropBox Storage – Internal storage: Profile production

Legitimate interest

To provide profiles
  1. DropBox Storage – Internal storage: Certifications

Legitimate interest

To track progress on qualifications
  1. DropBox Storage – Internal storage: financial

Legitimate interest

To process payment
  1. DropBox Storage – Internal storage: internal event delivery

Legitimate interest

To process information for event delivery
  1. Cloud Storage – Operational liaison: individual only

Legitimate interest

To contact individuals
  1. Cloud Storage – Internal storage: project delivery and client management

Legitimate interest

To store information for operational use
  1. Cloud Storage – Operational liaison: project delivery

Legitimate interest

To send information for operational use
  1. Printed Information – Scanning physical information

Legitimate interest

To store information for operational use
  1. Printed Information - Posted information: Individual contact

Legitimate interest

To send information for operational use
  1. Printed information – Posted information: operational delivery

Legitimate interest

To send information for operational use
  1. Finance - Internal storage: Financial information

Contract

To process payment
  1. Finance – Processing payments: Email

Contract

 

To process payment
  1. Finance – Processing payments: Bank

Contract

To process payment
  1. Managing Marketing Lists

Legitimate interest

To keep information up-to-date
  1. Profile Production Emergenetics

Legitimate interest

To provide profiles
  1. Posted Information – Internal storage: Operational delivery

Legitimate interest

To store information for operational use
  1. Website: First Ascent – Enquiry information collection

Legitimate interest

To collect enquiry information
  1. Profile Production ESP

Legitimate interest

To provide profiles
  1. Physical Information: individual contact

Legitimate interest

To store information for operational use
  1. Event Delivery Managemnt

Legitimate interest

To process information for event delivery
  1. Profile Production 360

Legitimate interest

To provide profiles
  1. Profile Production: Insights

Legitimate interest

To provide profiles
  1. Profile Production: JCA

Legitimate interest

To provide profiles

Data retention criteria: Unlimited.

Legal bases for processing: legitimate interest, contract

Sources from which we receive your data: Yourself, Associate, Client Organisation, Event Management Site, Emergenetics International, Venues/Event Organiser, Company Website, Profile Provider, Certification Body, CRM, Data Storage Provider, Email Marketing Platform, Finance System, Accountants, Bank

Categories of recipients of your data: Associates, Certification Body, Client Organisation, CRM, Data Storage Provider, Email Marketing Platform, Emergenetics International, Event Management Site, Finance System, Profile Provider, Venues/Events Organiser, Travel/Logistics Provider, Yourself, Accountants, Bank

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Associates

Data categories used: address, email address, video, medical, name, photograph, signature, telephone, address, assessment results, bank details, car registration, CV, date of birth, emergency contact details, organisation, photograph, insurance details, dietaries, job title, profile

We process your data in 23 different ways:

Process

Legal Basis

Purpose

  1. Email – Printing emailed information

Legitimate interest

To print information

  1. Email – Storing emailed information

Legitimate interest

To store information for operational use

  1. Email – Profile production ESP

Legitimate interest

To provide ESP profiles

  1. S Drive Storage - Operational liaison: individual only

Legitimate interest

To contact individuals

  1. S Drive Storage - Operational liaison: project delivery

Legitimate interest

To send information for operational use

  1. S Drive Storage – Internal storage: CRM

Legitimate interest

To store information for operational use

  1. S Drive Storage – Internal storage: physical

Legitimate interest

To print information

  1. S Drive Storage – Internal storage: marketing for clients, associates and delegates

Legitimate interest

To send information

  1. DropBox Storage – Internal storage: physical

Legitimate interest

To print information

  1. DropBox Storage – Operational: project delivery

Legitimate interest

To send information for operational use

  1. DropBox Storage – Internal storage: marketing for clients, associates and delegates

Legitimate interest

To send further information

  1. Cloud Storage – Internal storage: project delivery and client management

Legitimate interest

To store information for operational use

 

  1. Cloud Storage – Operational liaison: project delivery

Legitimate interest

To send information for operational use

  1. Printed Information – Scanning physical information

Legitimate interest

To store information for operational use

  1. Printed Information -

Posted information: Individual contact

Legitimate interest

To send information for operational use

  1. Printed Information -

Posted Information: Operational delivery

Legitimate interest

To send information for operational use

  1. Finance - Internal storage: Financial information

Contract

To process payment

  1. Finance – Processing payments: Email

Contract

 

To process payment

  1. Finance – Processing payments: Bank

Contract

To process payment

  1. Managing Marketing Lists

Legitimate interest

To keep information up-to-date

  1. Profile Production - Emergenetics

Legitimate interest

To provide profiles

 

  1. Posted Information – Internal storage: Operational delivery

Legitimate interest

To store information for operational use

 

  1. Profile Production - ESP

Legitimate interest

To provide profiles

Data retention criteria: We retain your data until you cease to be an Associate.

Legal bases for processing: legitimate interest, contract

Sources from which we receive your data: Yourself, Emergenetics International, Client Organisation, CRM, Data Storage Provider, Email Marketing Platform, Finance System, Profile Provider, Venues/Event Organiser, Travel/Logistics Provider, Accountants, Bank

Categories of recipients of your data: Associates, Client Organisation, CRM, Data Storage Provider, Email Marketing Platform, Emergenetics International, Finance System, Profile Provider, Venues/Events Organiser, Travel/Logistics Provider, yourself, Accountants, Bank

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Referees

Data categories used: address, email address, name, telephone, organisation, job title

We process your data as follows:

Process

Legal Basis

Purpose

  1. Email: HR management

Legitimate interest

Employee management

Data retention criteria: 365 days.

Legal bases for processing: legitimate interest

Sources from which we receive your data: Yourself, Job Interviewees, HR System, Data Storage Provider, CRM

Categories of recipients of your data: CRM, Data Storage Provider, HR System, Yourself

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Website visitor

Data categories used: behaviour, browser details, browser name, cookies, device fingerprint, device id, duration, identifier, ip address, location, mac address, network id, time

We process your data in 2 different ways:

Process

Legal Basis

Purpose

  1. Website First Ascent – Information collection: cookies

Consent

To understand website visitors

  1. Website Blackton Grange – Information collection: cookies

Consent

To understand website visitors

For more information on how and what cookies we use, please see our cookie policy.

Data retention criteria: Dependent upon the cookies collected. Can be persistent.

Legal bases for processing: consent

We will ask you to consent to our use of cookies when you first visit our website. You have the right to withdraw your consent at any time. For more information on how to manage cookies, please see our cookie policy.

Sources from which we receive your data: Yourself, Website Analytics Software, Company Website, Web Agency

Categories of recipients of your data: Website Analytics Software, Web Agency, Yourself

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International transfer of your data

In some instances, it is necessary to transfer your personal data internationally, outside of the EEA. Any international transfers will be made in full compliance with data protection legislation and where adequate safeguards are in place in relation to your data.

These safeguards may take the form of a data transfer agreement that includes standard contractual data protection clauses, use of EU-US Privacy Shield Framework, or other approved certification or safeguard. Otherwise, your data will only be transferred internationally with your explicit consent or to fulfil a contractual obligation to you. 

Organisations we may transfer your data to include:

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What are my rights?

You are in control of your information. To fulfil any of the below rights, please contact us at [email protected], explaining your request. Please note we may be unable to fulfil your request where it impacts on the rights of others, or information is required under law.

  • Access your information
    You have the right to ask for the full details of the personal information that we have collected or process about you.

  • Rectify, erase and restrict the processing of your data
    You have the right to ask us to update any information about you that is incorrect. You also have the right to ask us to delete your information or restrict processing, where you believe the processing is inaccurate, unlawful, excessive, or no longer necessary to the purpose for which it was collected.

  • Object to the processing of your data
    You have the right to object at any time to the processing of your information on grounds relating to your individual circumstances. You can object to the processing of your data for automated decision-making, including profiling and/or direct marketing at any time. You can do this by unsubscribing or updating your preferences via the link in our marketing emails, or contacting us directly.

  • Move your information easily
    You have the right to data portability - to receive your personal information in an understandable, commonly used electronic format so that you can copy or move your data with ease.

  • Withdraw your consent
    Where we process your data on the legal basis of consent, you have the right to withdraw your consent at any time. Where consent is collected, it is specific, clearly distinguishable from other matters and given freely.

  • Lodge a complaint
    We are committed to resolve any complaints about the collection or use of your personal data. If you have any questions in relation to this, please get in touch. If you feel your complaint has not been adequately resolved, you have the right to lodge a complaint with a supervisory authority. In the UK this is the Information Commissioner’s Officer.

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Cookie Policy

Introduction

Our website uses cookies.

Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.

This document was created using a template from SEQ Legal.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

(a) necessary - necessary cookies help make the website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

(b) statistics - statistic cookies help us to understand how you interact with our website by collecting and reporting information anonymously.

(c) marketing - marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging to you and thereby more valuable for publishers and third party advertisers.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. View Google's privacy policy.

We use Hotjar to analyse the use of our website. Hotjar uses cookies to collect data on our user’s website use. This information is used to better understand our users’ needs and to optimise our website service and experience. You can view Hotjar's privacy policy.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) Chrome; (b) Firefox; (c) Opera; (d) Internet Explorer; (e) Safari; and (f) Microsoft Edge.

Blocking all cookies will have a negative impact upon the usability of many websites.

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Company Details

This website is owned and operated by First Ascent Group Ltd. We are registered in England and Wales under registration number 3499793, and our registered office is at St John’s Innovation Centre, Cowley Road, Cambridge CB4 0WS.

Contact us by email at [email protected], by phone on +44(0)1223 223 807, by post to the address above, or via our website contact form.

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