First Ascent Achieves an Outstanding NPS Score of 89

First Ascent Achieves an Outstanding NPS Score of 89

First Ascent, a prominent leadership development company, is delighted to announce its attainment of a Net Promoter Score (NPS) of 89.

The NPS is a widely recognised metric that measures customer loyalty and satisfaction. The scale is between -100 to 100. Questions posed in the survey to clients, after the completion of a programme, which contributed to the score included:

  • how well were the client’s needs and objectives met
  • how satisfied they were overall
  • how supported they were by the First Ascent team

Some of the responses given to questions as to why First Ascent was selected to deliver a leadership training programme included:

  • First Ascent is performance output focussed
  • They provide a guaranteed ROI
  • They offer bespoke programme design

Grace Parish, Operations Manager for First Ascent commented, “We aim to deliver the best possible service to our clients. By using the NPS we obtain valuable feedback and insights that we can act on to make improvements. Our score in January this year was 62, giving us an ‘excellent’ classification. With a score of 89 we are now sitting comfortably in the ‘world-class’ category”.

David Sales, Director at First Ascent added, “We are thrilled with this achievement. First Ascent's NPS score of 89 is a clear indicator of the company's commitment to client satisfaction, and its ability to deliver superior standards in leadership development programmes”.

To find out more about First Ascents visit the website or get in touch.


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